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Shipping Policy

Free standard shipping, everywhere in the UK

We keep shipping simple: every order ships free, with no minimum spend required, anywhere in the United Kingdom.

Delivery timeline

Processing time: 1–2 business days to prepare your order before it ships.
Delivery time: 1–7 business days once dispatched.
Business days are Monday to Friday, excluding UK bank holidays.

How you’ll know where your order is

Once your order ships, we’ll email you tracking information so you can follow its progress right up to your door.

One shipping option, for everyone

We currently offer a single shipping method — free standard delivery — for all orders and all UK postcodes. There’s no express or next-day option at this time, so the 1–7 business day window applies across the board.

If your delivery is taking longer than expected

If it’s been more than 7 business days since dispatch and your order hasn’t arrived, contact us at support@sgislandcart.com or +44 1372 463099 with your order number, and we’ll look into it with the courier right away.

Return & Refund

You have 30 days from the date of delivery to return your order for a full refund — no reason needed. This is more generous than your minimum legal right to cancel under UK law, so by offering 30 days, we already cover that requirement in full.

What condition the item needs to be in

You’re welcome to open the packaging and check the item the way you would in a physical shop. If it comes back showing signs of use beyond this — for example, worn, installed, or damaged — we may deduct an amount from your refund to reflect the reduction in value. We’ll always explain clearly why, and how much, before finalising any deduction.

How to return an item

Email support@sgislandcart.com within 30 days of delivery, with your order number and the reason for return.
We’ll confirm the process and give you a returns address.
Pack the item securely, ideally in its original packaging, and send it back.
Once we receive and inspect it, we’ll refund you to your original payment method within 7 days.

If something arrives faulty, damaged, or incorrect

This isn’t limited to the 30-day window. Under the Consumer Rights Act 2015, you’re entitled to a repair, replacement, or refund for a faulty, damaged, or incorrect item, and we’ll cover the return cost in full — you won’t be out of pocket. Contact us within 30 days of delivery for the fastest resolution; your legal rights for faulty goods continue beyond this period too.

Items we cannot accept for return

For hygiene and safety reasons, items that have been opened, used, or are not in resaleable condition cannot be returned unless faulty. Items marked “Final Sale” at purchase are also excluded unless faulty.

Your rights are not limited by this policy

Nothing here reduces your statutory rights under UK consumer law. If anything in this policy conflicts with your legal rights, your legal rights take priority.

Questions about a return?

Email support@sgislandcart.com or call +44 1372 463099, with your order number for the fastest response.

About this item

SAY GOODBYE TO CARTRIDGES – EcoTank provides hassle-free home printing – the ultra-high capacity ink tanks allow mess-free refills and the key-lock bottles are designed to only the correct colour can be inserted
KEEP ON SAVING – This economical printer saves you up to 95% on printing costs* and comes with an extra black ink bottle for up to 3 years’ worth of ink included in the box* One set of ink bottles delivers up to 14,000 pages in black and 5,200 in colour*, equivalent of up to 63 cartridges worth of ink*
EPSON SMART PANEL APP – This app enables you to control your printer from your smart device* You can print, copy and scan documents and photos, set up, monitor and troubleshoot your printer, and let your creativity flow with a range of artistic templates
PACKED WITH FEATURES – Featuring a 6.1cm colour LCD screen, automatic double-sided printing and 30-page document feeder, 250-page front paper tray and print speeds of up to 15.5 pages per minute*, you can speed through a variety of tasks with ease
MODERN FLEXIBILITY – Featuring a compact design and full Wi-Fi and Wi-Fi Direct connectivity, you can easily integrate this printer with your existing home set-up and print from mobiles, tablets and laptops*
HEAT-FREE TECHNOLOGY – With Micro Piezo Heat-Free Technology you can enjoy reduced energy consumption and less need for replacement parts; The printhead also comes pre-installed so setting up your printer is hassle-free

*See footnotes 1-15 on the Epson EcoTank web page

Brand	Epson
Connectivity technology	Wi-Fi
Printing technology	Inkjet
Special feature	Auto-Duplex, High Yield, Mobile Printing Capability, Compatible with Mobile Phone & PC,
Colour	Black
Model name	EcoTank ET-3850
Printer output	Colour
Maximum print speed (colour)	20 ppm
Max print speed monochrome	33
Item weight	6.7 Kilograms

Printer Type	Inkjet
Other Special Features of the Product	Auto-Duplex, High Yield, Mobile Printing Capability, Compatible with Mobile Phone & PC,
Printer Output Type	Colour
Item Weight	6.7 Kilograms
Item Dimensions D x W x H	34.7D x 37.5W x 23.1H centimetres
Controller Type	Android
Print media	Paper (plain)
Scanner Type	Flatbed
Maximum Copy Speed Black and White	33 ppm
Compatible Devices	Smartphones
Warranty Type	CoverPlus
EU Spare Part Availability Duration	3 Years
Maximum Copies Per Run	[Estimate] Varias centenas
Ink Colour	cyan,magenta,yellow,black
Additional Printer Functions	All In One
Control Method	App
Compatible Cartridge	Epson ink cartridges for model ET-3850
Number of Trays	1
Processor Count	1
Display Type	LCD
Number of Drivers	2
Resolution	4800 x 1200

Maximum print Resolution Color	1200 dots_per_inch
Maximum Print Resolution Black and White	600 dpi

Maximum Copy Resolution Color	1200 x 2400 dpi
Maximum Copy Resolution Black and White	2000 dpi

Brand Name	Epson
Model Name	EcoTank ET-3850
Model Number	C11CJ61401
Box Contents	Printer
Series Number	38
Model Series	ET(EcoTank)
Specific Uses For Product	Home, Office
Unit Count	1.0 count
Global Trade Identification Number	08715946683775
Country of Origin	China
Item Type Name	Inkjet Printer
Manufacturer	Epson

Color Pages per Minute	20 ppm
B&W Pages per Minute	33

Maximum Supported Paper Size	A4
Maximum Sheet Capacity	250
Paper Size	A4 centimeters
Output sheet capacity	250

Network Connectivity Technology	Wi-Fi
Hardware Interface	Ethernet
Number of Ethernet Ports	1

Warranty & Support

5-Years Warranty

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