Exchange Policy

Last updated: 21 Sep 2026

30-day exchange window

Prefer a different size, colour, or item rather than a refund? You can request an exchange within 30 days of delivery, as long as the item is unused and in its original packaging.

How price differences work

• If the replacement item costs more, we’ll ask you to pay the difference.
• If it costs less, we’ll refund the difference to your original payment method.
• If it’s the same price, there’s nothing further to pay.

How to request an exchange

1. Email support@sgislandcart.com with your order number, what you have, and what you’d like instead.
2. We’ll confirm availability and any price difference.
3. Once agreed, we’ll arrange collection of the original item and send out the replacement.

Faulty or incorrect items

If we sent you the wrong item, or it arrived faulty or damaged, your exchange is completely free — we’ll cover collection of the original and delivery of the replacement, with no price adjustment.

Items that can’t be exchanged

Items that have been used, are not in resaleable condition, or are marked “Final Sale” can only be exchanged if they’re faulty.

Prefer a refund instead?

See our Returns and Refunds Policy — the same 30-day window and conditions apply.

Questions?

Email support@sgislandcart.com or call +44 1372 463099, quoting your order number.